Help & answers
Frequently asked questions
Everything you need to know before and after you order. If your question is not answered here, email us and a person will reply, usually within 12 hours on business days.
Where do you ship?
We ship to addresses within South Africa only. At the moment we do not ship outside the country.
How much does shipping cost?
Shipping is free on every order within South Africa. There is no minimum spend and no delivery fee is added at checkout.
How long will my order take?
Orders are prepared and packed within 1 to 2 business days. Delivery then takes 3 to 7 business days. In most cases your order arrives within 4 to 9 business days from the date of purchase.
When are orders processed?
Our daily cut-off is 17:00 South Africa time (GMT+2), Monday to Friday. Orders placed after the cut-off are processed on the next business day.
Can I track my order?
Yes. Once your order is on its way you will receive a confirmation email with tracking details. You can also follow it any time on our Track Your Order page.
What is your return policy?
You have 60 days from the day your order arrives to request a return. Items must be unused, unworn, and returned in their original condition and packaging. We do not charge restocking fees.
How do I start a return?
Email info@ravelli-capetown.com with your order number and we will guide you through it. Return shipping is arranged by the customer; we recommend a trackable method. Once we receive and inspect your item, your refund is processed within 7 business days.
What if my item is faulty or incorrect?
If something arrives damaged, defective, or not as described, email us within the return window and we will make it right with a replacement or a full refund at no cost to you.
Which payment methods do you accept?
We accepts the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay. Every payment is secured with SSL encryption.
How can I contact you?
Email info@ravelli-capetown.com or use our contact page. We are here Monday to Friday, 9:00 to 17:00, and reply within 12 hours on business days.
Still stuck? Email info@ravelli-capetown.com and we will help you out.