Terms of service
Ravelli Capetown is the trading name of Ravelli Capetown. These Terms and Conditions govern access to and use of the website ravelli-capetown.com, operated by Ravelli Capetown, with its registered office at 12 Boundary Rd, Retreat, Cape Town, 7945, South Africa. These Terms apply to all products and services offered through the website.
By visiting the website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.
Company name: Ravelli Capetown
Address: 12 Boundary Rd, Retreat, Cape Town, 7945, South Africa
Email: info@ravelli-capetown.com
No registration is required to browse the website. To purchase products, you must accept these Terms. The terms "we", "us", and "our" refer to Ravelli Capetown. Our online store is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.
Section 1 - Online Store Conditions
By accepting these Terms, you confirm that you have full legal capacity under the laws of your country of residence, or that you have obtained parental or guardian consent. Illegal use of the website, including breaches of copyright law, is strictly prohibited. Introducing viruses or other harmful software is not permitted. Violations may result in immediate termination of access to our services.
Section 2 - General Conditions
We reserve the right to restrict access to the website or our services to any individual at our discretion. Information transmitted over networks may be modified to meet technical requirements. Payment information is always encrypted during transfer. You may not reproduce, sell, or exploit any part of the website without prior written permission from us.
Section 3 - Content Accuracy and Timeliness
We do not guarantee the accuracy, completeness, or currency of any information on the website. Content is provided for general informational purposes and may not always reflect the most current situation. We reserve the right to update or modify content at any time. It is your responsibility to check for changes.
Section 4 - Changes to Products and Prices
All prices are subject to change without notice. We reserve the right to modify or discontinue any product, service, or part of the website at our sole discretion. We are not liable for any resulting changes, interruptions, or discontinuations.
Section 5 - Product Information
Certain products may be available exclusively through the website and are subject to stock availability. We do our best to display products accurately, but colours may vary depending on your screen settings. We reserve the right to limit product sales to specific regions and to update product details at any time.
Section 6 - Account and Payment Information
We may refuse or cancel orders at our discretion. You agree to provide accurate, complete, and current billing and account information. Please refer to our Return and Refund Policy for further details on returns.
Section 7 - Third-Party Tools and Services
We may provide access to tools or services from third-party providers over which we have no direct control. These tools are provided on an as-is basis without warranty. Your use of any third-party tools is at your own risk. Please review the terms and policies of any third-party provider before use.
Section 8 - Third-Party Links and Content
The website may contain links or content from third parties. These are provided for informational purposes only and we take no responsibility for third-party content or actions. We encourage you to review the terms and privacy policies of any linked websites before interacting with them.
Section 9 - User Contributions and Feedback
If you submit content such as reviews or suggestions, you grant us unrestricted rights to use, reproduce, and distribute that content in any form. We are not obligated to treat submissions as confidential or to compensate for them. We reserve the right to remove any content we consider inappropriate, offensive, or unlawful. You are solely responsible for what you submit.
Section 10 - Personal Information
All personal data you provide through our store is handled in line with our Privacy Policy.
Section 11 - Errors, Inaccuracies, and Omissions
There may occasionally be errors or inaccuracies on the website relating to product details, pricing, promotions, shipping, or availability. We reserve the right to correct these and to cancel orders where necessary, at any time and without prior notice. We are under no obligation to update information unless required by law.
Section 12 - Unacceptable Uses
The following uses of the website are strictly forbidden:
- Engaging in activities that violate any applicable law or regulation
- Encouraging or facilitating illegal acts
- Infringing on intellectual property rights belonging to Ravelli Capetown or others
- Harassing, defaming, or discriminating against any person
- Spreading false or misleading information
- Distributing malware or other harmful code
- Unauthorised collection of other users' personal data
- Engaging in spam, phishing, or scraping activities
- Attempting to bypass or tamper with the security features of the website
We reserve the right to restrict access to anyone who violates these terms.
Section 13 - Disclaimers and Limitation of Liability
We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. Your use of the website and its services is at your sole risk. Everything is provided on an as-is and as-available basis without warranties of any kind. Ravelli Capetown, its employees, partners, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or its services.
Section 14 - Indemnification
You agree to indemnify and hold harmless Ravelli Capetown and its affiliates against all claims, liabilities, or expenses including legal fees arising from your breach of these Terms, violation of any law, or infringement of third-party rights.
Section 15 - Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any invalid provision will be applied to the maximum extent permitted by law.
Section 16 - Termination
Any obligations arising before termination remain valid after this agreement ends. You may stop using the website at any time. If you breach these Terms, we reserve the right to terminate your access without notice.
Section 17 - Complete Agreement
Our failure to enforce any part of these Terms does not waive those rights. These Terms, together with all referenced policies, form the complete agreement between you and Ravelli Capetown, replacing any prior agreements.
Section 18 - Governing Law
These Terms and any related agreements are governed by the laws of South Africa.
Section 19 - Changes to Terms of Service
The most current version of these Terms is always available on this page. We reserve the right to update or replace any part of these Terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
Section 20 - Returns and Refunds
Shopping should feel good from start to finish. If something is not right with your order, we want to make it easy to sort out.
Return window
You have 60 days from the date your order arrives to request a return. Send an email to info@ravelli-capetown.com with your order number to get started.
Condition of items
Items must be unused, unworn, and returned in their original condition with all original packaging intact.
No restocking fees
We do not charge restocking fees.
Return shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.
Exchanges
Exchanges are available on eligible items. Contact us at info@ravelli-capetown.com to arrange one.
Refunds
Refunds are processed within 7 business days of receiving and inspecting the returned item. Additional processing time may apply depending on your bank or payment provider.
Section 21 - Contact Information
For questions, feedback, or support, please contact us directly:
Company name: Ravelli Capetown
Address: 12 Boundary Rd, Retreat, Cape Town, 7945, South Africa
Email: info@ravelli-capetown.com
We appreciate you choosing Ravelli Capetown. Every piece in our collection is picked with care, and we hope it brings the same feeling when it arrives at your door.