Privacy policy

At Ravelli Capetown, privacy is part of how we do business. This policy explains what personal data we collect, how we use it, and how we keep it safe when you visit ravelli-capetown.com, place an order, or contact our team. By using our website, you agree to the practices described here.

Who We Are

Company name: Ravelli Capetown
Address: 12 Boundary Rd, Retreat, Cape Town, 7945, South Africa
Email: info@ravelli-capetown.com

Data We Collect

When you use our website, we may collect:

  • Technical data such as your IP address, browser type, and time zone
  • Personal information you provide when placing an order, including your name, email address, phone number, shipping address, and payment details
  • Information you share when contacting our support team

How We Use Your Data

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Protect our website and prevent fraud
  • Personalise your shopping experience
  • Send updates or marketing messages, but only if you have opted in to receive them

Sharing Your Data

We only share your data with trusted partners where it is necessary, including:

  • Payment service providers
  • Shipping and courier companies
  • Technical and marketing platforms such as Shopify

We never sell or rent your personal data to third parties.

Cookies

Our website uses cookies to remember your preferences, improve performance, and show you relevant content. You can disable cookies in your browser settings, though some features of the site may not work as expected if you do.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or delete your data
  • Restrict how your data is processed
  • Receive a portable copy of your data
  • Withdraw consent at any time, including unsubscribing from marketing emails

To exercise any of these rights, contact us at info@ravelli-capetown.com.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that such data has been submitted, we will delete it without delay.

International Data Transfers

If you are located in South Africa, please be aware that your personal information may be processed or stored outside of South Africa, including in countries such as the United States, by our trusted service partners including payment providers, technology platforms, and shipping companies. We take steps to ensure these transfers are handled securely and in line with applicable data protection standards.

Data Security and Retention

We take the security of your data seriously. Your information is kept only for as long as necessary to provide our services, meet legal obligations, and resolve any disputes.

Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on the Ravelli Capetown website. We encourage you to check back periodically.

Contact Us

Company name: Ravelli Capetown
Address: 12 Boundary Rd, Retreat, Cape Town, 7945, South Africa
Email: info@ravelli-capetown.com

Thank you for trusting Ravelli Capetown. We are committed to keeping your data safe while delivering a shopping experience you can rely on.